Solugenix Dominicana
Technical Position Type/Expected Hours of Work
This position can be full-time or part-time. Days and hours of work may vary and can include evenings and weekends.
Daily Position Responsibilities:
The essential duties and responsibilities include the following. Other duties may be assigned.
Communicate with customers via email, phone, and/or chat.
Gather customer information and determine the issue by analyzing the symptoms.
Maintain detailed and accurate documentation for all cases.
Escalate advanced help requests as needed.
Complete required training to stay current with system updates and changes.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Basic – understanding of Microsoft Windows Operating system, internet browsers, and email use.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Multi-tasking – Ability to manage multiple priorities at once. This includes logging case notes while on customer calls and keeping up with and answering with several chat windows at the same time.
Communication – Speaks clearly and concisely using proper grammar in both oral and written communication.
Results Orientation – Focuses on the desired result of one’s own work, setting challenging goals, putting effort on the goals, and meeting or exceeding them even when under pressure.
Technical Capacity – Demonstrates depth of knowledge and skill in a technical area. Effectively applies technical knowledge to solve a range of problems.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.